The short answer
Local or franchise, the questions are the same: who answers, how the price is set, whether the number is an estimate, what they won't take, and what insurance they carry. Roa Solution Junk Removal is a local company. Isaiah Roa, the owner, answers the phone, pricing starts at $190 and is set by truck space, material, weight, access and labor, and we have 441+ online reviews.
Want it handled for you? See our junk removal service.
Why compare more than one company
Plenty of people start with a big national name and then look for a local company to compare. That's a smart move. Ask two or three companies the same questions and you'll get a better feel for the price and the people.
We won't tell you anything about other companies' prices, policies or crews. We'll tell you what to ask, and how we answer.
Questions to ask any junk removal company
Use this list with every company you call, us included.
| Question | Why it matters | How Roa answers |
|---|---|---|
| Who will I talk to? | You want someone who can answer questions about your job. | Isaiah Roa, the owner, answers every call himself. Calls and texts 24 hours, 7 days. |
| How is the price set? | So you can compare like with like. | Truck space, type of material, weight, access and labor. Starts at $190. |
| Is it an estimate or a final total? | So the price on the day doesn't surprise you. | An estimate from photos or on site. We never guarantee a final total over the phone. |
| What changes the price on the day? | Added items are the usual reason. | Your quote covers what's in your photos; items added on the day are priced on top. |
| Can you price it from photos? | It saves a visit on most jobs. | Yes. Text photos to (562) 219-9266. Larger jobs may get an on-site estimate. |
| What won't you take? | So you can plan for the rest. | Hazardous waste: paint, chemicals, solvents, asbestos, medical waste and propane tanks. |
| What insurance do you carry? | A crew is working in your home. | Licensed, registered California LLC, commercial auto insurance, workers' comp for employees, and a crew on W-2 payroll. |
| How soon can you come? | Move-outs and deliveries have deadlines. | Same-day or next-day pickup, depending on availability. |
| Is cleanup included? | Some piles leave a mess behind. | Loading, hauling and cleanup are included. |
| Where can I read reviews? | Customers, in their own words. | 441+ online reviews, on our reviews page. |
More on this: read our customer reviews
What local means here
Our yard is in Pasadena. We work all of Los Angeles County, and Orange County except San Clemente, Dana Point and San Juan Capistrano. Isaiah answers every call himself.
When it makes sense, the crew breaks bulky items down so they take less room in the truck, so you pay for less space.
More on this: about Isaiah and the company · why breaking items down lowers the price
Answers worth getting in writing
Whoever you call, these are worth a clear answer before the truck shows up.
- What exactly is included in the price: loading, hauling, cleanup?
- What happens if there's more than the photos showed?
- Is there a minimum charge?
- Which payment methods do you take?
- For a business: do you invoice, and on what terms?
Compare quotes the fair way
A quote only compares with another if it covers the same load. Send every company the same photos, list the same items and mention the same access details: stairs, a long carry, where the truck can park.
Then compare what's included, not just the number. Loading, hauling and cleanup are part of our price.
Getting a quote from us to compare
Text photos of what needs to go and your city to (562) 219-9266. We text back an estimate. There's a minimum: a single item still starts at $190.
We take cash, check, credit/debit, Zelle, Apple Pay, Google Pay, Samsung Pay, PayPal and Cash App. First-time commercial clients pay upfront for the first job. After that, we invoice contractors, property managers and businesses on net 10 or net 30 terms.
More on this: how our junk removal pricing works