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Roa Solution Junk Removal
The Roa pickup and trailer loaded with office furniture outside an office building

Privacy policy

Effective October 31, 2026. Updated November 4, 2026.

Roa Solution Junk Removal ("we") runs this website. This policy explains what we collect here and what we do with it.

What we collect

  • What you send us: when you request a quote we collect what you tell us (the items and notes, your ZIP code, timing, name, phone number and, if you give it, your email), and whether you checked the box to get text messages, with the time.
  • How you found us: the ad or link that brought you here (for example utm tags or a Google Ads click id), the page you landed on and the referring site, stored in a first-party cookie for up to 90 days and sent with your quote request.
  • Site usage: if enabled, analytics and advertising tools (Google Analytics and Google Tag Manager, Google Ads, Microsoft Clarity and call tracking) collect pages viewed, clicks, device and browser details, and for calls, the number that called and call duration.

How we use it

  • To reply to your request, give you a price and schedule the job.
  • To understand which ads and pages bring in real jobs.
  • To keep the site working and protect it from spam.

Requests go to our customer management software (HighLevel, also called LeadConnector), and a backup copy is stored privately with our hosting provider (Vercel). What you type in the chat bubble goes to HighLevel too. We don't sell your quote information.

SMS / Text messaging

When you submit our quote form, you agree that we may call you at the number you gave us about your request. From our quote form, we only text you if you check the text-message box, which is optional and unchecked to start. If you do, we text about your quote request: quotes, scheduling and follow-ups, and occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or HELP for help. Consent is not a condition of purchase. HighLevel (also called LeadConnector) is our messaging provider and sends these messages for us.

We do not sell or share your mobile number or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

To measure how well our ads work, we send Google a one-way encrypted (hashed) version of the email address and phone number you enter in our quote form. Google uses it only to match your request to an ad click; it is not used to send you messages, and Google does not receive your number in readable form.

Data security

We protect your information with reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS) and access limited to staff and service providers who need it to respond to your request. No method of transmission or storage is 100% secure.

Cookies, advertising and your choices

We use a first-party cookie to remember how you found us. If analytics and advertising tools are enabled, they set their own cookies, which can be used to measure and show ads. Under California law, some of that can count as "sharing" personal information for cross-context behavioral advertising.

Microsoft Clarity

We use Microsoft Clarity to see how people use this site so we can improve it. Clarity records clicks, taps, scrolling and mouse movement, and makes session replays (a recording of how a visit moved through the pages). What you type into our forms is masked and never recorded, and so are customer names shown in reviews. Microsoft processes this data for us; see Microsoft's privacy statement.

Opting out

You can opt out with the privacy choices button below, or by sending the Global Privacy Control (GPC) signal from your browser. Either way, Microsoft Clarity, our advertising and tag-management tools and call tracking don't load (if Clarity was already running when you opt out, it's told your consent is denied). To opt out another way, email roasolutionjunkremoval@gmail.com or call (562) 219-9266(562) 219-9266 and we'll handle it.

Your California rights

If you live in California you can ask to know what personal information we have about you, ask us to correct or delete it, and opt out of sale or sharing. We won't treat you differently for asking. Email roasolutionjunkremoval@gmail.com or call (562) 219-9266(562) 219-9266.

How long we keep it

We keep quote requests as long as we need them to do the job and keep business records, then delete them.

Children

This site isn't meant for children under 16, and we don't knowingly collect their information.

Contact

Roa Solution Junk Removal, 40 N Altadena Dr Suite 200F, Pasadena, CA 91107. (562) 219-9266(562) 219-9266. roasolutionjunkremoval@gmail.com.